.NET Application Support and Development [Dublin]

[tadpole]

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Job Title: .NET Application Support and Development

Role description

This is a role supporting and developing large scale Web based corporate application developed in the latest .Net technologies.

To be successful in this role you will need to be willing to assist in all areas of support with an attitude towards delivering top quality solutions and customer service.

This individual must have analytical and problem-solving skills with a logical and structured approach towards troubleshooting.

Key tasks:

• Investigate and resolve issues escalated by the Helpdesk
• Provide guidance and technical expertise to the Helpdesk
• Diagnose, analyse and reproduce customer issues to ensure understanding of root cause of software problems
• Resolve core product and application issues through direct action or by escalating non-resolvable issues to appropriate third parties
• Pro-actively contact key customers to review progress and offer technical support
• Keep customers appraised of progress on issue resolution throughout the case management cycle
• Application Maintenance/ Bug fixing
• Data Analysis / System Queries
• On-going Development / System Enhancements

Knowledge and Experience

Qualifications:

• Third-level I.T qualification or equivalent experience
• ITIL or MCTS certification would be an added advantage

Experience:

• 2+ years experience is a customer focused support role
• 5+ years experience in a Development role
• Familiarity or experience with full project lifecycle from Requirements through to Deployment

Technical Skills:

• MS .NET Framework
• MS SharePoint 2007
• MS Active Directory
• MS SQL Server 2005 / 2008 Database Experience
• MS SSIS, SSAS and Reporting Services
• MS Team Foundation Server experience desirable
• Oracle Database 10G skills desirable.
• Excellent SQL skills
• Excellent software skills .NET (C# preferable) with a clear understanding of the SDLC

Other skills:

• Understanding of insurance broking processes are desirable
• Experience in systems architecture planning and designing

Attributes:

• Flexibility and able to manage multiple efforts simultaneously and manage priorities
• Strong problem solving skills
• Ability to work and communicate with a range of people with both Technical and non-technical backgrounds
• Excellent Customer Service Skills
• Excellent Communication Skill
• Strong documentation skills are essential