Dublin-Transaction Analyst (Russian or Polish)

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IE-Dublin-Dublin-Transaction Analyst (Russian or Polish) - Great Opportunity :.
Status: Full Time, Permanent Reference Code: 24616mol

Transaction Analyst (Russian or Polish)

Great opportunity in Prestigious Dublin company for Russian or Polish speakers. Great company and great remuneration offered. Apply now!



Duties & Responsibilities:
Responsible for providing excellent customer service
Ensure all customer orders are entered correctly and efficiently on the various order entry systems.
Provide feedback to customers and seek resolutions when orders are placed incorrectly, communicate with customers when issues occur and facilitate speedy resolutions driving customer satisfaction.
Calculation and processing of all SA revenue, including invoicing & credit note management as required.
Review of order information and approval of orders for billing & licenses.
Management of system generated invoices including review & approval
Management and maintenance of credit information reports, tracking credits ensuring MBS approval process are adhered to.
Continuously manage and follow-up on all processing issues by taking pro-active measures to solve each issue.
Assist Supervisor with variety of Business Case Analysis communication and presentations.



Skills & Experience:
Experience in administration and/or customer care. Previous experience in a transactions/financial environment is desirable as well as experience in the customer care industry
Fluent in Russian or Polish
A background in the customer care industry
Good working knowledge of Microsoft Office products essential. Previous experience with billing engines and CRM systems is desirable.
Good analytical skills with attention to detail
Strong ability to problem solve when dealing with order exceptions
Ability to deal effectively in high pressure, ambiguous situations.
Must have strong organisational and communication skills and demonstrate attention to detail.
Initiative, enthusiasm and a positive attitude



Note: Client’s business language is English. To be considered for this position, candidates must be able to demonstrate an excellent command of spoken and written English.



Interested??!! Call Miriam at Executive Connections on 6618740 or email me at miriam@executive-connections.ie
Contact Information :.
Miriam O'Loughlin
miriam@executive-connections.ie
Executive Connections