Требуется Technical Support Technician

[Yapi]

Требуется человек на позицию Technical Support Technician.

Обязательные требования - хороший уровень разговорного и письменного английского, умение и желание решать непростые ситуации с людьми по телефону, способность ясно формулировать и озвучивать свои мысли.

Технические навыки большой плюс, но если нужно научат. Обязательно наличие разрешения на работу, в принципе возможно оформление spouse work permit.

Работа в офисе у моря, кататься нужно в Blackrock, Co. Dublin.

Job Title: Technical Support Technician

dabl provides software as service online solutions to the regulated life sciences sector. An opportunity has arisen for an analytical and organised Technical Support Technician to troubleshoot and resolve escalated technical issues related to software, hardware and data management.

Responsibilities:
• Provide prompt and complete resolution to technical queries via telephone, email and remote assistance.
• Achieve company SLA (Service Level Agreement) and quality targets for response times and reporting.
• Maintain detailed, thorough and up-to-date logs of all customer interactions including accurate reporting of issues encountered when performing the task.
• Maintain and continually update a support knowledge base.
• Provide timely and accurate metrics on service delivery (including query and resolution trends) and act pre-emptively to prevent situations from reaching a critical stage.
• Proactively identify and implement product or process enhancements to improve the service quality and efficiency of technical support.
• Strictly adhere to management-approved procedures and policies while performing required tasks.


Competencies:
The successful candidate will have /be:
• Computer Science qualification or equivalent.
• Previous experience managing external customers in a technical support capacity.
• Fluent English with excellent written and verbal business communication skills.
• Patience and positive attitude while resolving issues.
• Analytical mindset with demonstrable troubleshooting and problem solving expertise.
• Detailed and highly organised with the ability to multi-task effectively under pressure.
• Ability to prioritise and manage multiple urgent tasks


Required skills:
• Technical Support experience, ideally in a software as service or service provider environment.
• Strong knowledge of TCP/IP networking in Windows or Unix environment.
• Understanding of database concepts and basic data management (SQL).


Desirable skills:
• Knowledge of communication devices and or protocols (USB / Serial)
• Knowledge of the HTTP/SSL protocols.
• Experience in troubleshooting issues with Microsoft Internet Explorer.

Interested candidates should email CV to careers@dabl.ie

[alex6]

ССылка,того не рабочая

[Yapi]

Сообщение от alex6

ССылка,того не рабочая

Упс, чёта я не ту ссылку дал. Что-бы не было накладок - добавил в начальный пост.

[Yapi]

Up.

Что, кризис уже давно миновал?

PS: Не нужно меня спрашивать "слать или не слать резюме, есть шансы или нет" - читайте описание и решайте сами.

[Yapi]

Нашли, позиция пока закрыта.