Part C/C++/Windows/Debugging job - Part CRM (Dublin)

[VDO]

Если Вы устали программировать и хотите только читать C/C++ код (как Я это делаю) - то это работа для Вас. Короче компания где я работаю (Global Enterprise Software Leader) ищет (Senior) Software Developers которые хотят перейти от программирования к работе с кастомерами (Fortune 100 and 500) и временами баловаться чтением кода и копанием во внутренностях Windows

Зарплата раньше предлагалась 50 - 60K (сейчас это стало конфиденциально)
Желательно иметь рабочую визу для не EU

Requirements & Qualifications:
· Strong C/C++ programming and debugging skills
· Knowledge of object oriented software design
· Understanding of operating system concepts and networking protocols
· Strong English language written and verbal communication skills
· Ability to take control of critical, strategically important customer issues

Benefits:
Bupa
Educational assistance
Expenses
Flexitime
Life Assurance
Paid Holidays
Pension
Permanent Health Insurance
Share options

CV шлите мне в приват или на dmitry@opentask.com

[Vitaly]

It says Part Time job. How many hours a week? Fixed or variable?

[VDO]

Full time permanent job - частично Part 1 и частично Part 2 (по моим наблюдениям 25%/75%)

[DIL]

а сайт у компании есть?

[VDO]

Есть и большой!
www.citrix.com

[VDO]

Позиция открыта снова! CV слать мне в приват или dmitry@opentask.com

Citrix
Escalation Engineer

Primary Responsibilities:

· Communicate with customers via telephone or written correspondence regarding technically complex escalated problems identified in Citrix software products. Manage relationships with those customers until the issue is resolved. These problems may not only be technically challenging but politically charged situations requiring the highest level of customer service.
· Receive escalated, technically complex issues and maintain ownership of the issue until resolved completely.
· Acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues.
· Manage issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
· Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
· Develop and deliver technical training to other engineers.
· Report software bugs and customer suggestions.
· Write complex technical articles for knowledge base.
· Reproduce customer issues in-house and generate documentation on reproduction steps.
· Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
· Assist with selection of new team members.
· May act as a focal point in cooperative relationships with other companies.

Requirements:

· The Escalation Engineer must possess excellent problem solving and communication skills.
· The individual must be flexible, dependable and have excellent time management skills
· The Technical skills required for this position are a solid knowledge of the latest PC & Networking technology, Communication Protocols, and a strong understanding of major Operating Systems such as DOS, Novell NetWare, OS/2, UNIX
· All Microsoft Windows Operating Systems are needed

Qualifications:

· Position requires BS in Computer Science or at least one year of product support experience with Citrix products or equivalent work experience
· Citrix product certification and MCSE certification are a must · At least 1-year experience in customer support or equivalent experience and have a positive customer service attitude
· Must be willing to travel to customer sites at short notice as well as to other Citrix regions (US, AU, JP.)