o2 разводят по полной

[Dimidrol]

значется в лаиф чате обшался с представителем о2 вот собственно разговор....развод нафиг какой то...

Welcome to O2 Ireland live chat. Someone will start chatting with you shortly...

Hi, you're through to Mark.

Mark: Hi I'm Mark. How can I help you today?

Me : hello! i was bought the phone with o2 prepay

Me : and the monthly payment should be about 55 euro

Me : but when i check my account it's show me

Me : Current Balance: ?206.14

Mark: If you give me a minute I'll check that for you now.

Me : why it is so big?

Mark: Is ----- this the number you need help?

Me : yes

Mark: Can you confirm your date of birth?

Me : -----

Mark: Thanks for that. If you can give me a few minutes I'll check this out.

Me : ok

Me : My plan 600 mins & 200 texts 1GB Internet included 120 International Minutes ?50.00 Per month

Me : and i know that i have not spend more than there

Mark: Thanks for waiting.

Mark: I have checked and I can see that your monthly charges is ?40.65 + ?126.10 is for calls + ?0.84 for text messages and ?38.55 for Vat so all together its ?206.14.

Me : +126 what is it?

Me : i have free call to another country

Me : when i was bought the phone the customer told me that i have 120 international minutes

Me : every month

Mark: Yes you do.

Me : so i can't' understand 120 euro is for which calls?

Mark: You have exceed your international 120 minutes that's the reason you been charged extra.

Mark: You have free international 120 minutes but you have exceed 04:36:34 minutes.

Mark: You can also login your online account and check your usage.

Me : sorry but i think it's all together 4 hours international calls + calls in ireland for 1 month i can't spend so much

Mark: Calls in Ireland 02:11:06 minutes and calls international 04:36:34 minutes.

Me : can you tell me please when my minutes will be updated?

Mark: Your monthly allowances minutes, texts and data was renew on 21/01/2013.

Mark: To find out how many minutes and texts you got left dial *111# on your phone and hit send. Best of all it's a free and easy way to keep an eye on your usage.

Me : yes i check and its show me now that i have 630 minutes

Me : and last month when i was checked it was left about 200 minutes

Mark: That's for calls minutes within Ireland.

Me : but there no more difference minutes

Me : so i can't' control it

Mark: I would suggest you to keep an eye on your usage in order to exceed your monthly allowances.

Mark: At the moment your calls within Ireland remaining minutes is 584.3.

Mark: International remaining minutes is 45.58

Me : yes but when i deal *111# it's show me 630

Mark: 198 text remaining.

Me : so i can't control my international calls

Me : isn't it?

Mark: Sorry no.

Me : Mark: To find out how many minutes and texts you got left dial *111# on your phone and hit send. Best of all it's a free and easy way to keep an eye on your usage.

Mark: The more you use international minutes and exceed you'll be charged.

Me : you told me absolutely other 2 minutes ago and when i bought the phone they told me the same

Me : that i can control it by deal *111#

Mark: That's the best way to keep an eye on your usage.

Mark: The point is if you use more and exceed you'll be extra charged.

Me : so i don't want to pay this bill because you told me and the customer in the shop told me that i can control my minutes *111# it's stupid because i deal,it's show me 200 minutes and of course i use and call because i know that i have free calls

Mark: Dial *111# is to check your remaining free allowances through you cna stop calling international if you're about to exceed your free allowances.

Mark: Hope you do understand that if you exceed your free allowances it is always chargeable.

Mark: Is there something else I can help with?

Me : when i deal *111 ther no writen like international calls

Me : only 630 minutes

Mark: That's correct, It does gives you the total remaining minutes balance.

Mark: That's the shortcut to check but if you wish more details then you'll need to login your online account or call 1909 free from your mobile we'll be happy to check.


чё за прогон,развод или как это назвать....я не назвонил столько и не собираюсь платить такой космический билл и почему они не предупреждают есле я якобы привышаю лимит,всякую туфту шлют типо горячих путёвок куда то,белеты на концер а выслать смс и предупредить клиента нельзя да!?

Dimidrol добавил 25.01.2013 в 20:20
сорри есле найдёте ошибки в моём англиском,как умею так говорю )