Looking for a job as Russian speaking Customer Service

[Olexander]

Looking for a job as Russian speaking Customer Service.
Current location: Ukraine, Sumy.
Work permit needed.


Date of Birth: 13-03-1984
Education: M.Eng (5 years)

2001-2006 Sumy State University
Department of mechanics and mathematics
Major – informatics
The title of the thesis work: “The mathematical analysis of consumer demand on sales enterprise”.
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Working experience

1. From 13/07/2007 till 17.01.2011
“Art-master” LTD
The leading system administrator of technical-engineering support department
Responsibilities:
• The enterprise infrastructure audit
• The developing of LAN projects of various scales
• The installation of LAN, server technology
• Administration of LAN of different scales
• The developing of DS (Digital signature) internal documents circulation layouts
• The remote users’ support of software, DS, specializing software (chat-based client, phone, and email)
• Work in call-centre
• The oscillation of DS, dealing with electronic certificates
• Dealing with customers on the matter of acquiring and adoption of DS and software
• Dealing with mediators on the matter of IT goods and services’ realization
• Worked as the head of the affiliate and security administrator
• Searching for employees
• Trained the personnel on the position of the head of the affiliate and administrator
• Was in charge of 10 people
• Achieved the top promotion in my department

2. From 13/12/2006 till 10/07/2007
TRC “Telesweet”, Sumy
The local computer nets erector
Responsibilities:
• Set up computers for net working
• Installed different programs
• Customer service

3. From 08/2005 till 12/2006
“Master-Mebel” joint venture, Sumy
Furniture designer
Responsibilities:
• Set up computers
• Served office equipment
• Worked with specific programs
• Worked with clients
• Customer service

Skills: Programming skills: Object Pascal (Borland Delphi), grounds of C++.
Strong knowledge of Windows-based operating systems, Microsoft Office.

Personal skills: Troubleshooting skills, experience working with confidential customer account information, excellent teamwork skills. Fast learner, possess analytical capacities, responsible, punctual, accurate.
Willingness to substitute the lack of experience and skills for work and learning.

Other activities: Software setting and installation.

Language skills: Russian, Ukrainian – fluent, English – intermediate.
Contact information:
Name: Golovlov Olexander
Telephone: +380957139800
E-mail: a.golovlyov@gmail.com