Sales representative in Apple (Cork)

[cendant]

Of course, you have to be EU citizen or have long-term residency as nobody in Apple will be able to defeat the new ugly DETE law.

JOB VACANCY
Technical Support Agent
AppleCare Cork
Polish and Russian - Bilingual
(Permanent Position)
Overview
You will provide technical support and customer service to consumer customers. You
will be required to follow standard diagnostic procedures with an emphasis on handling
the most frequently asked questions as quickly and effectively as possible, recognise
more complex problems and escalate accordingly.
Responsibilities
• To provide basic to moderately complex support to Apple customers on Apple
products, systems, peripherals and software
• Logging of calls from customers onto an Apple database and following escalation
procedures to resolve problems or issues.
• To provide and maintain strong, professional relationships with all of Apple’s
customers and show empathy for the customers at all times
• All times, the agent will demonstrate a high level of customer service when
helping a customer and if necessary, to escalate “hot” issues to a more
experienced agent.
• To make themselves available to receive calls for a minimum of 80% of their online
time
• To provide feedback on a daily basis to the team leader new emerging issues that
have been discovered
Skills and Attributes
You should:
• Be a native language speaker as appropriate with fluent English
• Be a confident and enthusiastic communicator
• Have strong organisational and administrative skills
• Be a self-starter who is motivated and innovative
• Have a high stress tolerance
Experience and Education
Experience is not essential but the following would be a distinct advantage:
• Previous call centre experience
• An appreciation of the IT environment, preferably with Apple products
• A high level of computer literacy
• A knowledge of hardware principles
• Experience of working in a pressurised environment which is target driven
• Minimum Leaving Certificate but, a strong “hands-on” background in a similar
environment may suffice
If you are interested in applying for these positions, please contact me by PM