JOB: PRODUCT CONFIGURATION SPECIALIST

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Department: IT Implementation Services
The Company
Globoforce is the leading worldwide, on-demand provider of employee reward and recognition programs and sales incentive solutions for Global 2000 companies. We are an Irish company and have offices in Dublin and Boston. Our clients are typically MNCs and are located worldwide e.g. Symantec, P&G, Dow, Reuters. Through our dynamic, easy-to-use, on-demand technology platform, we transform the way enterprises motivate their workforces and empower the most successful organizations on all continents.

Our flexible and efficient recognition tool can scale from one user to millions of users with complete ease, offering global companies a powerful and secure solution to implement and manage their company- or division-wide rewards and incentive programs. By offering the incentive industry’s largest selection of local languages and local reward options, Globoforce is helping customers overcome geographical barriers and address the growing needs of today’s global economy.


The Job
We are seeking a Product Configuration Specialist to join the Implementations team within the IT department. This role is being offered as a 12 month fixed term contract. The main focus of the role is the implementation of new client sites and client change requests. In addition, there will be varied responsibilities across the areas of quality assurance and operational customer tasks such as data loading. The role involves extensive use of SQL scripts and HTML files for configuring Globoforce's Enterprise Java software platform.

Main responsibilities
• Have an in-depth understanding of Globoforce platform configuration options
• Implement new client sites on the Globoforce platform
• Implement change requests on existing client sites
• Assist in the execution of operational tasks owned by the Implementations team including loading customer data and verification of deployments

Required skills, knowledge and experience
• 1-2 years IT industry experience, working with web-based software solutions
• Experience with HTML and SQL

Desirable
• Background in software QA
• Some experience with database and/or JSP technologies
• High attention to detail in their work
• Ability to balance conflicting priorities
• Experience of working with diverse teams (technical and non-technical)
• Strong customer focus and on delivering the right solution for the customer
• Strong Documentation and Communication Skills


Location
Dublin West


Job Type
12 month fixed term contract


Start Date
August 2012

How to apply
Please submit your application along with a covering letter highlighting your relevant experience to dmitrysSOBAKgloboforce.com

The job will suite IT graduate or IT Junior

Also permission to work in EU/Ireland is required