Customer Service Representative with Russian (Contract) Cork

[vassim]

Народ кому интерестно наша контора исчет Тех поддержку первого уровня ето котрактная работа на 6 месяцев. Надо имет разрешение на работу в Ирландии или имет гразданство ЕC .Все резуме в личку пожалуиста .

Responsibilities:
• Interface directly via phone and electronic mail with customers seeking technical support services
• Set appropriate customer expectations regarding incoming support issues
• Enter accurate detailed information into the VMware call tracking system (Siebel)
• Interface with internal support specialists and managers to drive customer issues
• Create and maintain accurate customer accounts
• Facilitate publication of technical bulletins on the VMware Web site and Knowledge Base
• Maintain timely attention to incoming support requests during regular Support hours
• Accurately and thoroughly log support requests placed by qualified customers
• Work with other departments (Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information in the database
• Assist customers in sourcing self serve options on VMware’s support website
• Assist customers in the resolution of minor technical issues through the KB and other sources
• Other duties and projects, as required

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required.

Experience:
• At least a combination of 3 years providing customer service / 1st level technical support for a product, preferably software
• Proficiency with Microsoft Windows applications, such as Word, Excel, Mozilla/IE
• Experience with Internet applications, such as Mozilla, Internet Explorer, electronic mail
• Working knowledge of call tracking systems, such as Siebel
• Exceptional time management skills
• Professional customer service skills including telephone etiquette and listening skills
• Ability to take initiative and to set priorities independently
• Strong organizational skills and attention to detail
• Fluent in English (written - spoken) and Russian. Other European languages are a strong plus.

vassim добавил 26.07.2010 в 10:28
Шлите Реzuме в личку

[uri]

поговорим как интеллигентные люди - назовите Вашу цену(c)

[vassim]

Без понятия про зарплату котрактника для етои позиции . Меня попросили разместит рекламу я разместил . Но хочу заметит што все будет учитуватся по возмозностям и опiта работa кандидата .