Переезд Vodafone Broadband в новый офис

[Шустрик]

Народ, как считаете, имеет-ли смысл реально судиться с Vodafone в моей ситуации? Извиняюсь что на аглицком, сил моральных на перевод не осталось...

Это текущая (ongoing) история моего переезда в новый офис и переноса business-broadband от Vodafone в этой связи...

• January 22nd. I call Vodafone and notify them I move to a new office on February the 1st and that I want both broadband and phone services to be at the new address, which is located 40 meters from the old office. They tell me that I need to call them on February the 1st to make the change.
• February the 1st. I call Vodafone and tell them once again that I want services at the old address stopped and make switch to the new address. They suddenly tell me that it is a premises move, and as such can take up to 45 working days to complete. I tried to explain them that a) I'm moving just next door, and b) I run an IT business, and as such I cannot possibly manage 45 working days without Internet, it is unthinkable. In response they advised me that instead of doing the premises move, I cancel the existing account and open a new account instead, which shouldn't take longer than 10 working days. I agree to this option, as the other one is just unacceptable, they cancel my existing account and open a new account, telling me to wait for about one week to get it all done.
• February 8th through 12th, I'm checking on the order status using Vodafone answering system, it keeps telling me that there is no order placed for my phone line. Called them, got no clarification at all, telling me to wait.
• February 15th. Nothing happened, so I call Vodafone again. They tell me that there is no record in the system about closing the existing account and opening a new one. I'm trying get things straight and get an explanation from them as to how this was possible. After much debate I receive a bunch of apologies that it was their mistake, that these things do happen, unfortunately, and that they will immediately attend to it. I ask them that my old account is to be closed when was first notified and not today, which they agreed to immediately, and then promised that somebody will call me urgently to sort these problems before the end of the day, or next morning at the very latest. They also advised that in the meantime I get myself Vodafone mobile broadband, which I bought on the same day just to see how completely inadequate it was to my business needs.
• February 18th, 3 days later nobody called me, so I'm calling Vodafone again. They tell me that there is an order on their system on February 23rd to do something on the situation - the customer support person didn't make any sense. I asked what does this mean to do something? But I wasn't able to get any answer, I was told this is all the information they have and that they will call me back shortly with clarification.
• February 23rd, nobody called. I'm calling Vodafone and asking them what is being done for me. They tell me that no information available, there is nothing about any February 23rd date, and they will call me soon to clarify the situation.
• February 26th. I received a brief message on my phone from a Vodafone sales team telling me that my premises move is to be complete on the 3rd of March. More than irritated at this stage, I decide to wait until that date.
• March the 3rd. My phone line in the new place went active, but no Internet still. By end of the day I'm calling Vodafone. They tell me that March the 3rd was just an approximate date, and that it can take another 2-3 days for the Internet to become active. I tried to clarify what could possibly be taking another 2-3 working days to activate the account, but got no explanation.
• March the 5th, calling Vodafone again. They tell me that there is no order for a new account for broadband, and that I need to place an order for a new broadband account for the new address, which can take up to 21 working day to become active. I tell the guy that this is a mistake, that everything was done ages ago and I'm just waiting for the broadband account to be finally activated. He goes to consult with his supervisor, then comes back to confirm what he just said. Then he advises me to think about opening a new account in this situation. I replied that what I was thinking about involved a good solicitor and a law suit against Vodafone for all the damage they have caused to my business, and they have been taking piss to an extent I've never seen before.



Just removed Vodafone direct debit from my account and placed an order for complete Internet package with DigiWeb. Contemplating a law suit against Vodafone.

[Oleg123]

Сочувствую. Не единожды был в похожей ситуации, например с Еркомом.
Суд конечно самое правильное, но я бы посчитал кост-бенифит в таком случае. Еще один момент из моего опыта, если чего то добиваться от сервис провайдеров здесь, то все переговоры должны вестись в письменном виде, емайл уже подойдет. Замечено, письменные обещания как правило выполняются лучше и чаще, например уже после первого, в крайнем случае второго напоминания.
Может имеет смысл подумать на тему кто в стране занимается развитием малого бизнеса или возможно есть ассоциация малого бизнеса которая коллективно помогает своим членам в подобных ситуациях.

[Epo]

Компания в которой я работу тоже переехала 1 марта, вот только не на 40м как у вас, а на 12км где-то, но за эту неделю нам инет так и не подвели, и пока там тормозят решили юзать инет от 3 нетворк как временное решение, хотя там есть лимит трафика, ужос.
Вот только я не в курсе какой провайдер тормозит с проведением инета, раньше юзали smartlelecom/digiweb

[Шустрик]

Мне они подсоветовали в качестве временного Vodafone Mobile Internet, что оказалось совершенно неодекватным для ведения какого-либо бизнеса. Так, основная OS у меня Windows 7 64-bit, под которую эта дрянь даже драйверов не имеет. Пишу сейчас со старого лаптопа с XP... Очень дорогая и неимоверно медленная вешь этот их Mobile Broadband.

[vc]

Очень много грамматических ошибок в тексте. Если уж подавать иск в суд, то желательно поправить это дело. Плюс грамотный иск должен содержать конкретные даты звонков и имена представителей Vodafone.