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http://debates.oireachtas.ie/DDebate...&Ex=2159#N2159

Citizenship Applications.

153. Aengus Ó Snodaigh asked the Minister for Justice, Equality and Law Reform when he anticipates that processing times for naturalisation applications will be shortened, as he has indicated numerous times in his replies to parliamentary questions; the length of processing time he is aiming for; and if he will make a statement on the matter. [9876/05]
Minister for Justice, Equality and Law Reform (Mr. McDowell): I refer the Deputy to my answers to Questions Nos. 166 of 18 November 2004 and 414 of 22 March 2005.

To those answers I wish to add that the subject matter of the Deputy’s question is not new, although it may be more prominent in public debate given the huge increase in our non-national population. Deputies from all sides of the House have raised concerns about service from the immigration and citizenship division of the Department since the early 1990s, if not earlier. Whatever actions were taken in respect of those concerns clearly did not stand the test of time. Nobody contemplated then that Ireland’s asylum seeking population would mushroom to the extent that it did and nobody anticipated the extent to which the Irish born child phenomenon would grow.
I acknowledge that the level of customer service in immigration and citizenship matters is less than it should be. What I am interested in achieving is a long-term sustainable solution. To that end I have engaged the services of PA Consulting Group in order, inter alia, to ensure that the staffing resources currently available within the asylum, immigration and citizenship areas of my Department are optimised and targeted in the most effective manner possible at core functional activities, including citizenship. I have also undertaken preparatory work on a request for tender document which will lead in due course to a major enhancement of the information technology capacity of the immigration and citizenship areas of my Department.
In addition, the recently announced new Irish naturalisation and immigration service, INIS, by providing a one-stop-shop approach, will improve customer services for legally resident migrants. The benefits of the new service should become clear from an early date. Within a year there should be a significantly improved service with a much clearer customer focus, revised organisational procedures and IT systems in place to deliver improved customer service.

154. Aengus Ó Snodaigh asked the Minister for Justice, Equality and Law Reform if he will expedite the naturalisation application of a person (details supplied), in view of the fact that this person was not told until 27 months after they filed their initial application that it was invalid due to the fact that at the time of filing they had not met the five-year residency requirement. [9877/05]