Russian Technical Support Nightshift Agent (Belfast)

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*** Please note this is a potential position ***

The person in this position will work in a team environment to support the customers with technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.

The Technical Support Agent is the initial post sales contact and answers inbound phone calls, emails or chat interactions with the Client’s end users. This involves troubleshooting, researching solutions, and providing resolutions to technical and service problems. This includes inquiries concerning product hardware, software and applications. The agent ensures proper escalation procedures are followed while performing assigned functions according to standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

http://www.adverts.ie/jobs/concentri...-agent/2036063